Staybridge Suites Ranked Highest in Guest Satisfaction Among Extended Stay Hotel Chains In J.D. Power and Associates

For Immediate Release, February 2010

IHG (InterContinental Hotels Group) [LON: IHG, NYSE:IHG (ADRs)], the world's largest hotel group by number of rooms, today announced that Staybridge Suites was ranked highest in guest satisfaction among extended stay hotel chains, according to the J.D. Power and Associates 2009 North America Hotel Guest Satisfaction Index StudySM. As one of the brand’s 171 hotels in the Americas, the Staybridge Suites, North Charleston, SC contributes to the brand’s overall success by providing a consistent and welcoming experience for each and every guest.

“This tremendous and prestigious honor is the result of hard work and dedication by Staybridge Suites team members across our portfolio, including those at the Staybridge Suites, North Charleston, SC,” said Robert Radomski, vice president, Global Brand Management, Extended-Stay Brands, IHG. “Our team members in North Charleston are committed to providing high-quality service and accommodations, and we’re proud that they’re a part of this outstanding accomplishment.”
 
To earn the top satisfaction ranking, Staybridge Suites outperformed all other extended stay hotel chains in the study, scoring highest in overall guest satisfaction, as determined by seven key measures: reservations; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees. The 2009 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2008 and June 2009 from more than 66,000 guests who stayed in a hotel between May 2008 and June 2009.

The Staybridge Suites North Charleston is owned by Naman Hotels and managed by Naman Hotels, under a license agreement with a company in the InterContinental Hotels Group.
About Staybridge Suites Hotels
Staybridge Suites® is an innovative all-suite hotel brand designed to meet the needs of extended-stay guests. It is ideal for travelers seeking a residential-style hotel that is perfect for business, relocation and vacations. Staybridge Suites was ranked highest in guest satisfaction among extended stay hotel chains, according to the J.D. Power and Associates 2009 North America Hotel Guest Satisfaction Index StudySM.

Amenities include: three suite types (deluxe studio, one-bedroom and two-bedroom/2 bath) with fully equipped kitchens, highly functional work areas, speaker phone with voicemail and direct dial access and free high-speed internet access. Staybridge Suites offers free “Wireless Anywhere”, complimentary daily deluxe breakfast buffet and evening Sundowner reception three days a week, and 24-hour business services featuring complimentary PC work stations and free Internet access.

The Staybridge Suites brand continues to grow rapidly with more than 170 hotels open across the Americas, Europe and the Middle East. There are nearly 140 Staybridge Suites in the pipeline, including 7 outside of the Americas.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.