Educational Opportunities

Looking for a way to further your professional knowledge? From Charleston Area Destination Education and Training (CADET) to Sales oriented classes taught by Emily Post licensed instructors (SHINE) - chances are we have something for you!

CADET - Charleston Area Destination Education & Training

The CACVB Hospitality CADET program is comprised of 5 day-long sessions where we visit area attractions and tours. CADETS will be armed with first-hand knowledge required to "paint the picture" and sell Charleston as the winning destination - thereby booking the business. The cost is $90 and includes all entrance fees to all attractions, transportation and lunch each day. The Nov/Dec 2017 session is full however there is still space in the Jan 25, Feb 1, 8, 15 & 22, 2018 session.


Download the Cadet Informational PDF

For additional information, contact Gloria Clarke at gclarke@explorecharleston.com or 843-708-7895.

If you have signed up for the wrong class and would like to change the class you signed up for, or cancel your class reservation completely, please call Suzanne Wallace at 843-805-3057 or email her at swallace@explorecharleston.com.

SHINE - Sales, Hospitality, Industry, Networking and Education

SHINE-Sales, Hospitality, Industry, Networking & Education The Charleston Area CVB is committed keeping our destination at the top of the world rankings. One of the best ways to do this is to provide you and your staff with educational & skill level training that will make our visitors know they are someplace special! From creating a positive first impression, to converting callers into guests and then wowing our guests while they are here, to finding new customers - every interaction is an opportunity to create a positive impression. We are committed to further developing an educational umbrella that encompasses every customer touch point in the selling cycle. These sales training classes are hosted in the CVB’s board room and are ideal for sales managers, catering sales managers, directors of sales, directors of marketing, directors of catering, assistant general managers, revenue managers, reservations staff, social media practitioners and anyone who oversees sales in the hospitality industry. 2017 & 2018 Classes: SHINE II Advanced Sales: December 5, 12, & 19, 2017 SHINE 1 Core Skills for Hotels & Hospitality Partners: January 2, 9, & 16, 2018 SHINE for Directors of Sales & Catering Leadership & Accountability: August 29, 2017 SHINE-The Cornerstone for Revenue Management November 20, 2017 SHINE for Convention Services: November 7 & 14, 2017 SHINE for Transient Sales: March 7 & 14, 2018 SHINE for Reservations & Front Office Sales 4 Hours March 13, 2018 All classes are complimentary. For more information: Paula Miller at milleronthego@gmail.com


Download the Shine Informational PDF

For additional information, contact Paula Miller at milleronthego@gmail.com or 508-221-4656

If you have signed up for the wrong class and would like to change the class you signed up for, or cancel your class reservation completely, please call Suzanne Wallace at 843-805-3057 or email her at swallace@explorecharleston.com.

CACVB Travel Partners - FREE Customer Service Training

Whether they call us the most hospitable or the most friendly, visitors agree that Charlestonians are gracious and welcoming. One way to ensure repeat and word-of-mouth business is to continue to offer this tradition of exceptional customer service. The Charleston Area Convention and Visitors Bureau is pleased to once again partner with customer service expert, David McNair, to offer complimentary customer service training for Travel Council Investors. Registration is now open for Nov. 1, 8 and 15, 2017 at the Cooper Room, Mt. Pleasant Visitors Center. Parking is free. The next session will be Jan. 11, 17 and 24, 2018.


Download the Travel Partners Informational PDF

For additional information, contact Gloria Clarke at gclarke@explorecharleston.com or 843-708-7895.

If you have signed up for the wrong class and would like to change the class you signed up for, or cancel your class reservation completely, please call Suzanne Wallace at 843-805-3057 or email her at swallace@explorecharleston.com.